Simple returns if CareFall Care is not right for you

Our 14-day return period

If you are not happy with your CareFall Care alarm or service, please contact us within 14 days of receiving your device.

You can contact support by phone or email and we’ll guide you through the return process.

How to start a return

To start a return, contact CareFall Care support using the details below:

Email: support@carefallcare.co.uk
Phone: 020 4634 4002

Once your return has been confirmed, we’ll send you return instructions and a returns bag so the device can be sent back to us.

Condition of returned items

The alarm, charging dock, straps and any supplied accessories should be returned in the same condition they were sent out, with reasonable care taken while the device has been with you.

If items are missing, damaged, or returned in poor condition beyond normal handling, this may affect the refund amount.

When refunds are processed

Once your returned device and supplied accessories have been received and checked, we’ll process your refund back to the original payment method.

Refund timings can vary depending on your bank or payment provider.

Cancelling your ongoing service

CareFall Care has no long contract. You can cancel the ongoing service whenever you like by contacting support.

Once the service is cancelled, SOS calling, mobile connection, GPS features and portal access will no longer remain active.

Faulty or damaged items

If your item arrives faulty or damaged, please contact CareFall Care as soon as possible so we can help put it right.

This does not affect your statutory rights.

Important note

Please contact us before returning your alarm. This helps us confirm the return, send the correct instructions and make sure your refund can be processed smoothly.